Who is Probikeshop?
Probikeshop is a French online retailer specialising in spare parts, components and equipment for regular and dedicated cyclists. The site covers five cycling disciplines: mountain biking, road cycling, gravel riding, BMX and electric cycling.
The catalogue contains more than 30,000 products from over 300 brands, including Shimano, SRAM, Maxxis, Continental, DT Swiss, Fox and Castelli. Probikeshop also sells Zeen, its own brand of frames and components, including the X-RACE gravel frameset.
Probikeshop delivers to France and 19 other European countries, including Belgium, Switzerland, Italy, Spain, Germany and the Netherlands. Delivery to a collection point is free on purchases of €100 or more in mainland France. Returns are accepted within 30 days. The site has a rating of 4.7/5 on Trustpilot based on more than 170,000 customer reviews.
The team currently has 15 members and processes more than 300,000 orders a year from SnowLeader’s warehouse in Le Versoud.
Customer service answers questions about compatibility, fitting and maintenance by phone, email or chat, Monday to Friday from 9 am to 5.30 pm.
Frequently Asked Questions
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Is Probikeshop a trustworthy website?
Yes. Probikeshop has operated since 2005 and has a rating of 4.7/5 on Trustpilot from more than 170,000 reviews. The site is operated by Probikeshop, a public limited company registered in France under number 983316951.
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What happened in 2023?
Probikeshop was affected by the collapse of its then shareholder, the German group Internetstores. The business was taken over in January 2024 by Olivier Rochon and his friend Ken Gessler through the company Troïka, and the site has operated normally since. Logistics are handled by Snowleader, a major French outdoor retailer, through its subsidiary Robloch'log.
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How long does delivery take?
Express orders placed before 1 pm are dispatched the same day and delivered the next day.
Standard orders are delivered in an average of 2 to 3 working days. -
Does Probikeshop sell to trade customers?
Yes, through its B2B channel for cycling industry professionals. To use it, each shop must register through our Pro area.
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Is Probikeshop cheaper than Alltricks or Bike24?
Not always, and we do not claim to be. No retailer is the cheapest across an entire catalogue of tens of thousands of products: prices vary by brand and over time.
What we do guarantee is transparency. The manufacturer’s recommended retail price is shown alongside our price on every product page, so you can see the actual difference without having to look for it. Our Hot Deals section brings together current discounts, and our loyalty programme turns your purchases directly into vouchers.
For technical parts, price often comes second to availability. A compatible derailleur hanger or a shock seal of the right diameter is only useful if someone stocks it. That is where our value lies: a catalogue devoted exclusively to cycling, and technicians who check compatibility before you order.
