FAQ | Delivery

Once your order is on its way, our logistics team does everything possible to get it to you as quickly as possible. We offer this fast service at a competitive price, with no hidden fees!

In practice, our logistics team processes your order within one working day, provided all items are in stock. 

Orders are dispatched from our warehouse based in France. 

What are the delivery charges?

Delivery charges are £4.99 to a collection point and £5.99 for home delivery.

Delivery is free from €120 in Metropolitan France to a collection point.

Delivery is free from €200 in Metropolitan France for home delivery (except for BMX bikes and Bike Frame Kits: fixed price of €19.90).

Delivery charges to Corsica are €19.90.

For deliveries to Belgium, delivery charges are €3.99 to a collection point and €5.99 for home delivery.

For deliveries to Luxembourg, delivery charges are €4.99 to a collection point and €7.99 for home delivery.

Damage during transit

As soon as you receive your order, please check that the parcel is intact and complete. If there is any visible damage, refuse to accept it.

If this is not possible, take photos of the damage and keep the packaging for the time being. Then contact our team immediately via the contact form or by calling 04 51 42 04 19.
You must gather evidence of the damage as quickly as possible, so as not to lose your right to claim a refund.

If you have not made a claim or contacted us, this has no bearing on the statutory warranty to which you are entitled. Evidence of your claim will help us assert our own rights with the delivery service or transport insurance.